Frequently Asked Questions
Everything you need to know about your Hobbii orders and crafting essentials.
How long does shipping take for my crafting supplies?
Standard shipping typically takes 3-7 business days within the domestic region. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for yarn and tools?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please note that patterns and digital downloads are non-refundable.
Are the colors on the website accurate to the physical product?
We strive to display colors as accurately as possible; however, due to different monitor settings and dye lot variations, slight differences may occur between the screen and the physical product.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.